Refund policy

Effective Date: 19th September, 2026

The Tail Wise Library is operated by Blue Box Digital Limited, registered at Unit 304-7, 3/F., Laford Centre, 838 Lai Chi Kok Road, Cheung Sha Wan, Hong Kong. For any questions regarding this policy, contact us at: thetailwiselibrary@gmail.com

Due to the nature of digital book marketing services, all sales are considered final once fulfillment has commenced, except as set out below or as required by applicable consumer protection law in your country or region.

Our operations focus on introducing your title to our independent reader network and delivering the agreed-upon reader exposure volume specified in your selected package. A campaign is officially fulfilled the moment your book has been shared with the number of readers included in your package.

Because digital promotional deliverables are consumed immediately upon execution, cash refunds are not standard practice. Exceptions are strictly limited to the scenarios detailed below. Please note that reader commentary, star ratings, and review content — including whether a reader chooses to leave a review at all — are entirely up to the individual reader and do not constitute a valid reason for a refund request.

Physical returns are impossible since all deliverables are strictly digital.

Fulfillment Milestones & Acceptance

Campaign Conclusion: Your promotion is marked as finalized immediately when your book has been shared with the full reader exposure volume included in your selected package.

Implicit Acceptance Period: Customers are granted a 5-day window following completion to inspect the delivery. If no formal notice of a fulfillment error is submitted via email within this timeframe, the order is considered accepted by default.

Final Order Status: Once the 5-day inspection window lapses without issue, the transaction is treated as fully accepted, subject to the exceptions described in this policy.

Account Status Protection: Should an author's Amazon account or book listing face restrictions, blocks, or penalties, purchases remain non-refundable on this basis, provided our campaign was executed in accordance with the standard publishing guidelines represented in this policy. Our promotional framework is designed to align with standard publishing guidelines without triggering policy infractions.

Amazon Review Volatility Disclaimer

Amazon operates an independent moderation system that continuously audits, filters, and removes customer reviews for internal compliance reasons beyond our control. Because all reader feedback is voluntary and reviews are never guaranteed as part of our service, review volatility — including reviews being filtered, delayed, or removed by Amazon — does not constitute a fulfillment failure on our part.

Consequently:

• Review deletions initiated by Amazon do not trigger a refund, since reviews were never a guaranteed deliverable.
• Our contractual obligation concludes successfully upon delivering your package's specified reader exposure volume.
• If Amazon removes reviews at any point after a campaign has been finalized and accepted, the purchase remains non-refundable, as the contracted promotional service was fully performed.

Exceptional Refund Provisions

Qualification Criteria: Refunds are evaluated where we fail to deliver the reader exposure volume specified in your selected package due to a verifiable error on our end (e.g., campaign not executed, readers not contacted, technical fulfillment failure).

Exclusions: Refund requests based on the number, content, or presence of reviews — including reviews being fewer than hoped for, removed by Amazon, or not left at all — are not eligible for reimbursement, since reviews are never a guaranteed outcome of our service.

Alternative Remedies: Authors who believe their campaign's reader exposure fell short of the package purchased are urged to contact our support desk within 30 days of campaign completion so we can assess eligibility for a complimentary supplemental campaign or partial credit.

Time Limit: Claims submitted after the 30-day post-completion window do not qualify for refunds or remedies under this section.

How to Request a Refund: To request a refund under this section, email thetailwiselibrary@gmail.com with your order number, the package purchased, and a description of the fulfillment issue. We will confirm receipt and notify you of the outcome of our review.

Region-Specific Rights

United States & Canada: Refunds and remedies for customers in the US and Canada are governed by the terms set out in this policy. Residents of certain Canadian provinces (e.g., Quebec) may have additional statutory rights under provincial consumer protection legislation that apply regardless of the terms of this policy.

European Union: EU-based consumers retain a 14-day statutory right to withdraw from a digital service contract without reason, under the EU Consumer Rights Directive. By purchasing and expressly consenting to the immediate execution of your campaign at checkout, you acknowledge that this withdrawal right is waived once fulfillment has begun, provided that consent was obtained in accordance with the Directive's requirements. Proof of purchase and documented consent are required for any inquiries. EU consumers may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr to seek out-of-court resolution of disputes.

United Kingdom: Under the Consumer Contracts Regulations 2013, UK consumers ordinarily have a 14-day right to cancel a digital service contract without reason. By purchasing and expressly consenting to immediate performance of your campaign at checkout, you acknowledge that this cancellation right is waived once fulfillment has begun, in accordance with those regulations. Proof of purchase and documented consent are required for any inquiries.

Australia: Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy available to you under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Where our service fails to meet a consumer guarantee under the ACL, you may be entitled to a remedy in addition to, or instead of, the remedies described in this policy.

Governing Law

This policy, and any contract formed through your use of our services, is governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any statutory consumer protection rights you hold under the mandatory laws of your own country or region as set out above.

Processing Guidelines

Once a support ticket is submitted, our team evaluates the claim and notifies you regarding approval status.

Reimbursement Timeline: Approved claims are automatically credited back to the original funding source within 10 business days.

Financial Institution Delays: Credit card companies and banking networks may require additional days to reflect the transaction.

If 15 business days elapse past approval without seeing your funds, please email us at thetailwiselibrary@gmail.com