Refund policy
Store Refund & Promotion Policy
Due to the nature of digital book marketing services, all sales are considered final once fulfillment has commenced.
Our operations focus on introducing your title to our independent reader network and generating the agreed-upon minimum volume of reviews specified in your selected package. A campaign is officially fulfilled the moment this minimum review count is attained.
Because digital promotional deliverables are consumed immediately upon execution, cash refunds are not standard practice. Exceptions are strictly limited to the extraordinary scenarios detailed below. Please note that reader commentary, star ratings, and review content are entirely up to the individual reviewer and do not constitute a valid reason for a refund request.
For any questions, reach out directly to thetailwiselibrary@gmail.com .
Physical returns are impossible / unnecessary since all deliverables are strictly digital.
Fulfillment Milestones & Acceptance
Campaign Conclusion: Your promotion is marked as finalized immediately when the target minimum review count is achieved.
Implicit Acceptance Period: Customers are granted a 5-day window following completion to inspect the delivery. If no formal notice of a fulfillment error is submitted via email within this timeframe, the order is considered accepted by default.
Final Order Status: Once the 5-day inspection window lapses without issue, the transaction is locked as fully accepted and non-refundable.
Account Status Protection: Should an author's Amazon account or book listing face restrictions, blocks, or penalties, purchases remain strictly non-refundable. Our promotional framework is engineered to adhere closely to standard publishing guidelines without triggering policy infractions.
Amazon Review Volatility Disclaimer
Amazon operates an independent moderation system that continuously audits, filters, and removes customer reviews for internal compliance reasons beyond our control.
Consequently:
Review deletions initiated by Amazon do not automatically trigger a refund policy.
Our contractual obligation concludes successfully upon reaching your package's minimum delivery threshold.
If Amazon removes reviews at any point after a campaign has been finalized and accepted, the purchase remains non-refundable, as the contracted promotional service was fully performed.
Exceptional Refund Provisions
Qualification Criteria: Refunds are exclusively evaluated under rare conditions where—within the 30-day window immediately succeeding campaign completion—more than two-thirds (2/3) of the delivered reviews are wiped out by Amazon in a rapid sequence.
Exclusions: If the volume of deleted reviews stays at or below the two-thirds threshold, the purchase is ineligible for reimbursement.
Alternative Remedies: Affected authors are urged to contact our support desk within the 30-day post-completion window so we can assess eligibility for a complimentary promotional replacement campaign.
Deletions exceeding the 2/3 threshold occurring after the initial 30-day window do not qualify for refunds.
Exchanges & EU Rights
Review Re-Orders: Customers dissatisfied with specific reader feedback who qualify under our exception criteria may apply their resolved outcome toward purchasing a new promotional package.
European Union 14-Day Right of Withdrawal: EU-based consumers retain a 14-day statutory right to cancel digital service contracts without reason. However, by purchasing and consenting to the immediate execution of our digital marketing campaigns, you acknowledge the waiver of this cancellation right once the service has begun fulfillment. Proof of purchase is required for any inquiries.
Processing Guidelines
Once a support ticket is submitted, our team evaluates the claim and notifies you regarding approval status.
Reimbursement Timeline: Approved claims are automatically credited back to the original funding source within 10 business days.
Financial Institution Delays: Credit card companies and banking networks may require additional days to reflect the transaction.
If 15 business days elapse past approval without seeing your funds, please email us at thetailwiselibrary@gmail.com .